Atomic Customer Care
  Email marketing software and services

MSN Messenger ID:
atompark-ch@hotmail.com

Phone support:
+1-707-7098405
+44-20-32397742
+61-2-800-33477


 
View status New Ticket Help Software registration
  Common questions about software registration

Q. Why should I register my trial and how do I do that?

A. All Atomic software is distributed under a shareware license. That means you can download and install an unregistered (trial) version of our software for free and evaluate it before purchasing. In such trial version, some features are locked. To extend the capabilities of your trial version you should register it with a registration key: - when the program requests you to do so; - or from the top menu of your software by choosing Help / Register.

Registration procedure implies that you purchase a registration key on the Internet by filling out the order form given on the purchasing page or make your purchase via Members' Area (available for existing customers only). Any major credit cards are accepted for payment.

Q. I have lost my registration key, can you please forward it to me.

A. There is no need actually! Your registration keys are stored and available in the "My Orders" section of your personal Members' Area account. If you do not remember or have not received your MA password, please retrieve it from login page at http://www.atompark.com/members/recover.php (using the same address as in our order), your password will be sent via email.

Q. I`m trying to upgrade an Atomic software but my old registration key is not working. Why?

A. Your free 1-year upgrading period may be expired. You can check its status from your Members Area-> My Orders and renew a reg.key with 40% discount. Otherwise, contact us for we could fix the problem and send you another reg.key.

Please keep in mind that after renewal you will have a NEW KEY in Member Area!

Q. Still have not received a registration key for the Atomic software I purchased . Can you advise me why?

A. Usually our email with information where to get your registration key is sent in 5 - 30 minutes after completing out an ordering process. This email contains Members Area link, login information and short instructions. Unfortunately, our confirmation letter can be blocked by your email server or Internet provider or you could just misspell your email address. In such a case you can retrieve password at http://www.atompark.com/members/recover.php (using the same address as in our order). If still without success, don't hesitate to get in contact with us using our online support form.

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